Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between KAVE and any person who creates an account, makes a booking, lists a property, or otherwise accesses the KAVE platform (the "Platform").

By creating an account, completing a booking, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein.

If you do not agree, you must not use the Platform.

By registering, users represent and warrant that all information provided is accurate, current, and complete.

Hosts must complete KAVE's identity verification process, including government ID and, where applicable, proof of property ownership or authorization to list.

Hosts must comply with all applicable national, regional, and municipal laws governing short- and mid-term rentals, including licensing and permit requirements in the Kingdom of Saudi Arabia or any other jurisdiction in which they list a property.

Users must notify KAVE immediately upon becoming aware of any unauthorized use of their account or any other breach of security.

KAVE may suspend, limit, or terminate any account reasonably believed to be involved in fraud, misrepresentation, payment abuse, or violation of these Terms.

One natural person or legal entity may not maintain more than one active account, except where explicitly authorized by KAVE.

• Guests must comply with the house rules disclosed at booking and treat the property and its contents with reasonable care.
• Guests are fully responsible for the conduct of any additional occupants or invitees, including any damage, disturbance, or rule violation caused by them.
• Guests must not exceed the maximum occupancy stated in the listing or use the property for any undisclosed purpose, including unauthorized commercial, event, or subletting use.

Hosts warrant that they hold all rights, licenses, and permits necessary to legally offer the property for short- or mid-term rental.

Where required, Hosts must complete and maintain Operational Readiness (OPS) verification before a listing may accept bookings.

KAVE may suspend a listing's booking availability at any time if OPS or safety standards are not maintained.

Hosts must carry adequate insurance covering property damage and guest liability and are solely responsible for local tax, zoning, and licensing compliance.

Host payouts are released in two parts: 50% 24 hours before scheduled check-in and the remaining 50% after Guest checkout, with the applicable KAVE commission deducted before payout.

Where a property does not meet this standard, KAVE may withhold the listing from arrival, require remediation by the Host, or cancel the booking under §9.

Where a Guest arrives and the property is materially unfit, unavailable, or inconsistent with its listing, KAVE will seek to relocate the Guest to a comparable or better property at no additional cost, or, where relocation is not possible, refund the affected nights. Any further measure is at KAVE's discretion.

Listings must not contain discriminatory criteria prohibited by applicable law.

KAVE may review, edit formatting of, temporarily hide, or remove any listing it reasonably believes violates these Terms or poses a risk to Guests.

Dynamic pricing tools are provided for convenience; Hosts remain responsible for the final price displayed and for honoring confirmed bookings.

Guests pay the full booking amount at the time of booking. A booking is confirmed only upon successful payment authorization.

At checkout, KAVE displays the total booking price, including nightly rate, applicable fees, and any taxes required to be collected, including VAT where applicable under KSA ZATCA regulations.

Host payouts are released in two parts: 50% of the Host's share 24 hours before scheduled check-in, at the point the booking becomes non-refundable, and the remaining 50% after the Guest's checkout. The applicable KAVE commission is deducted before payout.

Retaining the second instalment through the stay allows KAVE to address any material discrepancy between the listing and the property as delivered.

Host payouts are not withheld pending the resolution of a reimbursement or damage claim under §11; such claims are settled separately with the Guest.

Payments are processed through KAVE's designated payment processing partners.

All prices are displayed in Saudi Riyals (SAR) unless otherwise stated.

Guest cancellations

Where a booking is cancelled within 60 minutes of being made and the Guest reports a booking error (such as incorrect dates, property, or duration), KAVE may issue a full refund regardless of the above, at its discretion and subject to abuse prevention.

Where a cancellation fee is retained, a portion is allocated to the Host as compensation for the unavailable dates, and the remainder is retained by KAVE. The allocation between Host and KAVE is an internal settlement and does not affect the amount refunded to the Guest.

Refund handling and display

• The applicable cancellation terms are displayed on the property page, at checkout, and on the booking confirmation, and must be acknowledged by the Guest before payment.
• Refunds are calculated automatically by the Platform. The exact refund amount and any cancellation fee are displayed to the Guest before a cancellation is confirmed.
• Refunds, where due, are issued to the original payment method within 5–10 business days.
• KAVE may override the standard policy and issue a full or partial refund in documented extenuating circumstances.

Host cancellations

Where a Host cancels a confirmed booking, the Guest receives a full refund of the booking amount.

Host-initiated cancellations may result in fees charged to the Host, blocking of the affected dates, and internal risk flagging.

Repeated Host cancellations may result in suspension or deactivation of the Host's account and listings.

Where any portion of the Host payout has already been released at the time of a Host cancellation, the Host authorizes KAVE to recover that amount, by offset against future payouts or by direct recovery.

KAVE-initiated cancellations

Where a property fails to meet the Prepared by KAVE standard before arrival and cannot be remediated in time, KAVE may cancel the booking. This is treated as a KAVE-initiated cancellation, not a Guest cancellation.

In such cases the Guest receives a full refund regardless of the timing of the cancellation, and KAVE will first seek to relocate the Guest to a comparable or better alternative property at no additional cost.

Where the underlying failure is attributable to the Host, the Host is treated as having cancelled for the purposes of fees, date blocking, and risk flagging.

Availability varies by location and provider capacity and is not guaranteed.

Where a service is delivered by KAVE or its personnel, KAVE is responsible for its performance, subject to the limits in §18.

Where a service is fulfilled by a third-party provider, KAVE's role is limited to facilitating booking and payment, and the provider is responsible for the quality, safety, and timely delivery of that service. KAVE will identify at the point of booking whether a service is KAVE-delivered or provided by a third party.

Guests must book and pay for KAVE Services through the Platform and report issues through the Platform's support channel within a reasonable time.

Where a security deposit or pre-authorization hold is used, KAVE applies approved reimbursement amounts against that hold before pursuing the Guest's payment method directly for any shortfall.

Guests may accept, dispute, or request further evidence within 72 hours of being notified; unresolved claims may be decided in the Host's favor based on the evidence submitted.

Disputed claims may be escalated to KAVE for a final, good-faith determination.

Guests who accept or are determined liable for a claim authorize KAVE to charge the payment method on file for the approved amount.

Reviews must not contain false statements, unlawful content, third-party personal data, or content submitted in exchange for compensation.

KAVE may remove or decline to publish reviews that violate this section or that it reasonably believes were manipulated, coerced, or fraudulently generated.

The subject of a review may submit a public response through the Platform.

AI Features are generated using automated systems that may produce inaccurate, incomplete, or unsuitable output and do not constitute professional, legal, financial, safety, or travel advice.

Final decisions regarding bookings, pricing, and property management remain the sole responsibility of the Guest or Host.

Users must not use AI Features to generate unlawful, abusive, or deceptive content or to circumvent Platform safeguards.

• Commit or attempt fraud, including payment fraud, identity misrepresentation, or fraudulent reimbursement claims;
• Circumvent or attempt to circumvent Platform payments, fees, or communication channels;
• Damage, misuse, or remove property from a listed accommodation;
• Upload or transmit unlawful, defamatory, infringing, or harmful content;
• Interfere with, disable, or attempt to breach Platform security, integrity, or availability;
• Scrape, harvest, or extract Platform data through automated means without KAVE's prior written consent;
• Use the Platform to discriminate against any user on a basis prohibited by applicable law;
• Misuse AI Features, support channels, or the reimbursement process in bad faith;
• Create multiple accounts to evade suspension, restrictions, or penalties.

Users receive a limited, revocable, non-transferable license to access and use the Platform for its intended purpose.

Users retain ownership of content they submit but grant KAVE a worldwide, royalty-free, sublicensable license to host, display, reproduce, and distribute such content as necessary to operate, promote, and improve the Platform.

By using the Platform, users consent to the collection, use, and, where necessary, disclosure of their personal data as described in the Privacy Policy.

KAVE disclaims all warranties, express or implied, to the maximum extent permitted by applicable law.

KAVE's aggregate liability is limited to the total amount paid by the affected user through the Platform for the transaction giving rise to the claim, except in cases of gross negligence, willful misconduct, fraud, or death or personal injury caused by KAVE's proven negligence.

KAVE is not liable for the acts or omissions of Hosts, Guests, or third-party service providers.

Where a booking is affected by a force majeure event, the parties will act in good faith to resolve rescheduling, credit, or refund consistent with §9, subject to KAVE's then-current force majeure policy.

except to the extent such claims arise from KAVE's own gross negligence or willful misconduct.

• The user's breach of these Terms;
• The user's unlawful conduct;
• The user's use or misuse of the Platform; or
• Content submitted by the user,

Users may close their account at any time, subject to resolution of any pending bookings, payments, or reimbursement claims.

Sections that by their nature should survive termination, including §16 (Intellectual Property), §18 (Disclaimers and Limitation of Liability), §20 (Indemnification), and §22 (Governing Law), will survive termination of a user's account or these Terms.

Any dispute arising out of or relating to these Terms that cannot be resolved informally through KAVE support will be referred to arbitration administered by the Saudi Center for Commercial Arbitration (SCCA) under its applicable rules, seated in Riyadh and conducted in Arabic.

Nothing in this section limits either party's right to seek injunctive or equivalent urgent relief from a competent court where necessary to prevent irreparable harm.

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

KAVE's failure to enforce any provision does not waive its right to do so later.

Users may not assign these Terms or any rights hereunder without KAVE's prior written consent; KAVE may assign these Terms in connection with a merger, acquisition, or sale of assets.

Material changes affecting liability, fees, or dispute resolution will be notified to users in advance through the Platform or by email and, where required by law, will require active re-acceptance. Non-material changes take effect upon posting.

These Terms, together with the Privacy Policy and any referenced service- or Host-specific terms, constitute the entire agreement between the user and KAVE regarding use of the Platform.

• Instant Booking model, subject to Host operational readiness.
• OPS-controlled operational readiness verification where applicable, with booking availability suspended if not maintained.
• Prepared by KAVE pre-arrival preparation and verification, recorded through the KAVE operations application with checklists and photographic evidence.
• Material-failure remedy: relocation to a comparable or better property, or refund of affected nights.
• KAVE-initiated cancellation category for properties failing pre-arrival verification, with full Guest refund and Host treated as cancelling party where the failure is Host-attributable.
• Host identity and, where applicable, property-authorization verification required before listing publication.
• Full payment collected at booking and held by the Platform.
• Host payouts released in two instalments: 50% at 24 hours before check-in and 50% after checkout, net of KAVE commission.
• Unified platform-wide cancellation policy with automated refund calculation and pre-confirmation display of exact amounts.
• Retained cancellation fees split between Host compensation and KAVE retention as an internal settlement.
• 60-minute booking correction window for reported booking errors.
• Configurable commissions administered by KAVE, disclosed to Hosts prior to listing activation.
• Dynamic pricing, discount, and minimum-stay support, with Host remaining responsible for confirmed booking prices.
• Integrated support ticketing and notification system for Guest and Host issue resolution.
• Housekeeping, grocery, assistant, and future marketplace services, fulfilled directly or via third-party providers.
• Host invoicing and payment tracking through the Platform's payment infrastructure.
• Structured damage reimbursement workflow with evidence submission, response windows, and KAVE-mediated dispute resolution.
• AI-powered recommendation and assistant features, disclaimed as non-professional guidance.